Returns & Exchanges

At Aurel Jewelry, we want you to cherish your pieces forever; if you are not completely satisfied, we offer a 30-day return policy for all unworn items in their original packaging. Please note that custom engravings and final sale items are ineligible for return to maintain the exclusivity of our collections.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully place the jewelry in its original Aurel gift box and secure it within a padded shipping envelope to prevent damage.

3

Ship It Back

Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our artisans inspect the returned piece, we will issue a full refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing