Frequently Asked Questions
Everything you need to know about our luxury jewelry and services.
What materials are used in Aurel Jewelry pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides detailed specifications regarding the metals and stones used in that specific design.
How should I care for and clean my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, and lotions. Store your pieces in the provided Aurel pouch to prevent scratching.
What is your shipping policy?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days. International shipping options are available at checkout and vary by location.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition. Please note that custom-engraved pieces are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Every Aurel Jewelry piece comes with a 12-month warranty covering manufacturing defects. If your jewelry requires repair due to a defect within this period, we will fix or replace it free of charge.
How do I find my ring size?
We provide a comprehensive Size Guide on our website. You can also request a complimentary physical ring sizer to be mailed to your home to ensure the perfect fit before placing an order.